Tag Archives: Success

I Fly Southwest because of Pat King and other employees like her.

I want someone over at Southwest Airlines to know what a great employee you have in Pat King.  In case you don’t know who she is, here is a quick reminder.

Southwest Airlines Pat King

We had the wonderful opportunity to fly best class in her section of the plane. On our first leg home from Fort Lauderdale to Denver. She is a true gem. I’m not a morning person and her smile warmed me up more than a cup of coffee. She was gracious and friendly and just everything we could have asked for in a flight attendant. And she did all that at 8am. We had been up since about 5am to get to the airport in time and I think she said she had been up since 4 because she was based out of Las Vegas but lives in Texas. I just always like to let companies know when they are truly being represented by some class act employees.

Then on our next leg of our flight we were greeted by a team of men who upon further inquiry always request to fly together on the anniversary of 9/11 we flew on the 12th but I’m assuming they had to be booked together for several days to get to be together on the 11th. All of them had a smile on their face and were so wonderful to everyone. I’m sure it takes a special bond to continue to do the jobs most of us take for granted. Now that I think about it. We flew Southwest on 9/10 home from Chicago that fateful year. I didn’t get the gentlemen’s names or pictures as their flight was completely full and a shorter flight. But I really want you to know how well you are represented by your staff.

Thanks Southwest for treating your customers so well. That is why I am a frequent flyer on your airline. Thanks to Pat and the Guys and all the rest of the crew that made our long day pleasant.

Kansas City Business Coach Chuck Franks gets listed as a Google Favorite Places Maps

Kansas City Business Coach Chuck Franks Google Favorite places mapYippee!!! My Kansas City, Missouri Coaching business became a popular place on Google Maps. 

I now have this really cool sticker on the front door. I almost threw it away because I’m a home based business and I thought it was tacky. However, the letter that accompanied the sticker said, that because Inner Strength Quest Coaching has had so many people requesting information about it’s business listing we have made you a Google Favorite Place on Google Maps. So I thought maybe I should read up on this and see just how much attention I should pay to it. Here is what I found….


First I found some video’s but nothing from Google about why they choose to send me this sticker.

Then I found this article which explained it better. The reality is that all the work I do online for Search Engine Optimization and Social Networking all leads back to the business. Clients talking, seminars being taught, checking in on location based services like Foursquare, Gowalla, BrightKite all are part of my social media marketing foundation. 

I was coaching a client this morning and they were worried about how in the beginning it’s slow and there are many doubts and thoughts that come from a fear place. So we honored the feelings and then set goals to forge ahead. Because in business that’s what you do. You’re entitled to those feelings. Then you set them aside and decide what steps will take you closer to your goals. You keep your eye on the prize.  Having faith is one thing. Taking action is another. Perseverance because you have faith that the actions you take will result in the outcome you desire is the combination of the two. And it’s that perseverance over time that apparently allowed Google to recognize Inner Strength Quest Coaching as a Favorite Place.


The company analyzed which local listings were generating the most activity, and declared those to be “Favorite Places on Google,” and therefore eligible for the sticker promotion. Shoppers who happen by the store can scan the sticker to bring up the business’ Place Page with listing information as well as reviews, photos, and links to sites with more information about the business.

Read more: http://news.cnet.com/8301-30684_3-10409904-265.html#ixzz0yOdydM58

More and more I’m asked to work with small business owners to help them realize the same success I’m seeing.
Feel free to contact me about how we can get your business higher rankings and recognized by Google.  Is your website getting you in front of your potential customers?  We can review in the consultation what you can do to help increase your Internet visibility.
Chuck Franks, PCC

Kansas City’s very own Quixotic

Original, unexpected, superb, exquisite beauty. I think those are the words I will use to start off with to describe my Friday evening.  At one point in the show I thought to myself, how am I going to describe the feeling of more than 3D cause it felt like more?  It felt like a ride at Disneyland® where you are taken on a journey and the show starts when you pass through the dark doors. The anticipation builds as your imagination soars. (I can hear the theme now from my childhood as Tinkerbell flys around the TV screen sparking off fireworks with her wand) Captivated from start to finish and it doesn’t end till you come back out of the tunnel and you realize it’s still daylight outside cause you had forgotten there was an outside. All you can think of is running around to get in line for the ride again.[img_assist|nid=200|title=Quixotic|desc=|link=popup|align=left|width=100|height=155] [img_assist|nid=201|title=Chuck Franks and Anthony Magliano|desc=|link=popup|align=left|width=100|height=69] [img_assist|nid=202|title=Chuck Franks and Mica Thomas|desc=|link=popup|align=left|width=100|height=86] [img_assist|nid=203|title=Mica Thomas and Logan Pachariz|desc=|link=popup|align=left|width=100|height=82]
I feel joyous that I experienced this show. It is one thing to talk about someone who is doing something remarkable, it is quite another to be caught up in an experience that is more than your mind could have imagined. They engaged my eyes, my ears, my thought and my imagination. It is a show that has so many elements going on that you could see it more than once and still not see it all. Sometimes it is so big and bold that it is more than you can absorb. At other times it narrowed its focus on one performer, be it a musician or  dancer but only briefly and always intermingling video and graphic design elements. The photos I took from my iphone don’t do justice go to Quixotic’s website to see better visuals. Thank you Anthony for creating beauty in a world usually focused on other things.Follow them on facebook at QuixoticFusion.Anthony Magliano is the artistic director and Quixotic co-founder. This production  LUX ESALARE represents “an incredible step forward for the ensemble” says Magliano.“From the moment we started working on this production, we knew we wanted to push ourselves even further than everbefore,” Magliano says. “In many ways, the thematic material of this work is a reflection of the personal drive that everymember of Quixotic has inside him or herself. At one time or another, we’ve all struggled to maintain balance while at the same time trying to feed that artistic hunger that each of us has within. As a result, this production has been a very personal labor of love for all of us.”Magliano’s fellow artistic director Mica Thomas, now entering his third year with the group.“Contemporary ballet and modern dancers share the stage with aerialists overhead,” says Thomas. “Jazz and classical and pop musicians play shoulder to shoulder. Fashion designers actively collaborate with make up artists. Traditional theater technicians engage with digital technologists. And then with LUX ESALARE we have the honor of bringing in a world-class talent like Sonya Tayeh [So You Think You Can Dance choreographer and EDGE Performing Arts Center instructor] as a choreographer. It’s hard to think how much more we can throw into the mix. In the end, it is incredible how it all comes together seamlessly.”Also pictured is Logan Pachariz who is the director of Choreography who I first met at an open house Quixotic had for supporters. There are so many individuals involved in this show that it is hard to focus on so few.  But these are the leaders who pull this all together with the help of many.Quixotic Performance Ensemble presentsLUX ESALAREDates: June 19- 20, 8pm | June 25-27, 8pmLocation: Spencer Theatre | UMKC Performing Arts Center | 4949 Cherry Street | Kansas City, MO 64110Tickets: $20-$30 | www.umkc.edu/adminfinance/businessservices/cto/Quixotic.asp | 816-235-6222Please share this. And for anyone not able to experience this in person I hear rumors of a DVD being produced and edited.Coaching Question: How do you collaborate in your life with others to be more than any one person could be by themselves?

Customer relationship management

The Business Environment Expanded to include CRM

Image by Lost in Scotland via Flickr

My focus on coaching is relationships.  Why you ask? Great question.

My educational background is a combination of Adult leraning styles, social work, counseling and coaching.  I view the world as relationships. I try to help focus business owners on how their relationship with their customers is directly related to their busness success.  Each client has an expectation before they ever even pick up the phone or walk through the door. Are you going to meet their expectation, drop below it, or rise above and exceed their expectations?

I help business clients look at ways to utilize social media to help them create bonding relationships with their customers. The following was taken from wikipedia cause it was so well written as a basic deinition I didn’t think it needed to be expounded upon.

Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing. While the term CRM generally refers to a software-based approach to handling customer relationships, most CRM software vendors stress that a successful CRM effort requires a holistic approach.[1] CRM initiatives often fail because implementation was limited to software installation, without providing the context, support and understanding for employees to learn, and take full advantage of the information systems.[2] CRM can be implemented without major investments in software, but software is often necessary to explore the full benefits of a CRM strategy. Further information can be found at http://en.wikipedia.org/wiki/Customer_relationship_management

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