I want someone over at Southwest Airlines to know what a great employee you have in Pat King. In case you don’t know who she is, here is a quick…
Sprint Nextel scores big through one employee but fails to see the big picture
Dear, Bob Johnson, Chief Service Officer for Sprint Nextel. I recently had a wonderful experience at a Sprint store in Fort Lauderdale Florida. The sales person came up and asked…
Kansas City Business Coach Chuck Franks gets listed as a Google Favorite Places Maps
Yippee!!! My Kansas City, Missouri Coaching business became a popular place on Google Maps. I now have this really cool sticker on the front door. I almost threw it away…
Twitter used but failed to capture essence of customer service
Monday, I was ecstatic to find out I didn’t have to pay $620 for new brakes and rotors on my car. As I waited, I do what I normally do,…
Doug Weinbrenner talks about Coaching with Chuck Franks
I can’t begin to share how rewarding my work really is. The fact that people allow me to be a part of such awesome work that we do together is…
Continue reading